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Cotswold House Hotel
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Cotswold House Hotel reviews

Information about Cotswold House Hotel

4,50
110 reviews
3

The opinions come from external websites

Last update: 11.06.2022

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Jon Nielsen
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2
Spent a night in the junior suite here this weekend. The room was nice, although slightly pricey for what you get. Clean and quiet - with an OK bed. Id give this a 4 star review if it wasnt for the poor service at reception. No information was provided about the room or anything really at check-in. Basically just a handover of the keys and a quick description to the room. We had booked a package deal with dinner included for 3 - when arriving in the evening I asked the receptionist what was included in the package and she explained to me that we had a certain amount per person to spend on BOTH food and drinks. It was quite disappointing at checkout to then discover that the amount deducted from our bill first only covered 2 people. Then after me telling them it was wrong I was told that our deductions did not cover drinks. Contradicting the information we were given the day before at the time of ordering. It might be a minor mistake to provide the wrong information the day before, but to basically wave me off at checkout with only a small sorry for the inconvenience and no offer of making it right, although my clear and vocal dissatisfaction, is far from OK for a hotel that on its website claims to provide exceptional hospitality and an experience to savour.
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